1. Preamble

These Terms and Conditions of Sale (TCS) govern the terms of sale and use of the TWILO SaaS service, accessible at www.twilo.fr. Any order implies unconditional acceptance of these TCS.

The Twilo brand was registered by the company Skillfab, SAS registered with the Paris RCS under number 952 265 189, whose head office is located at 14 rue de l'Aubrac 75012 PARIS.

2. Definitions

• Service: The software provided as a SaaS solution, accessible via the Internet.
• Client: Any natural or legal person who has subscribed to a Service offer.
• Order: The purchase or renewal of a Service license.
• Subscription: The contract binding the Client to TWILO for a fixed or indefinite period.

3. Purpose

These TCS define the rights and obligations of the parties in the context of providing the Service. They take precedence over any other document issued by the Client.

4. Description of the Service

TWILO offers an online software tool that enables the transformation of content (text, images, audio, video, etc.) into game-based experiences without requiring coding. Detailed characteristics of the Service are presented on the website www.twilo.fr.

5. Orders and Subscriptions

All Service orders are placed through our website: www.twilo.fr/pricing.

Subscription plans are available in several tiers: Creator, Pro, or Custom, with monthly or annual commitments.

Orders are validated upon receipt of payment by TWILO.

6. Pricing and Payment Terms

The current pricing is available at: www.twilo.fr/pricing.

Prices are inclusive of all taxes (VAT), in accordance with applicable regulations.

Payments are made by credit card.

In the event of non-payment at the due date, TWILO reserves the right to suspend access to the Service.

7. Duration and Termination

Subscriptions are entered into for the duration indicated at the time of order.

The Client may terminate their subscription at any time via their Twilo user account > Billing > Manage Subscription > Cancel Subscription. The termination will take effect at the end of the current commitment period.

TWILO reserves the right to terminate the contract in the event of a violation of the TCS or non-payment.

8. Use of the Service

The Client agrees to use the Service in accordance with its intended purpose and to respect the limitations stipulated in the subscribed offer. Any misuse or non-compliance may result in the suspension of the Service.

9. Liability

TWILO commits to providing the Service under the specified conditions but cannot be held responsible for temporary unavailability due to maintenance operations or external causes.

The Client is solely responsible for backing up their data.

10. Intellectual Property

All intellectual property rights related to the Service remain the exclusive property of TWILO. The Client is granted a non-exclusive, non-transferable right to use the Service under their subscription.

11. Personal Data Protection

Personal data collected in connection with the use of the Service is processed in accordance with the privacy policy.

12. Force Majeure

TWILO cannot be held responsible for the non-performance of a contractual obligation in the event of force majeure as defined by law.

13. Amendments to the TCS

TWILO reserves the right to amend these TCS. Changes will be notified to the Client, who will have 30 days to accept or terminate their subscription.

14. Applicable Law and Jurisdiction

These TCS are governed by French law. Any disputes will fall under the exclusive jurisdiction of the courts of Paris.

15. Contact

For any questions or complaints, the Client may contact TWILO at the following address: contact@twilo.fr.